Tuesday this past week was the day we set out to be at the office in Orihuela early to go through the trámite of getting my social security number. We didn't make it quite by the 8:30 opening time. Just as well. When we arrived at 8:40 there were already people outside the door, standing, some smoking, most talking, waiting their turn. We hurried inside and picked up our number: number 105!
The inside office was packed, but it was air conditioned. Needless to say, the few seats were already taken. We stood at a counter-top desk along the far side of the room and worked on a sudoku. After a few minutes, we checked the sign that told what number was being served. It was number ten.
At 9:30 we went outside for a little air. We walked around the corner and found a cafetería with tables in the sun. The air was still fresh, and we sat out with a cup of coffee. There was a kiosk down the street, and we added a morning newspaper to the paperwork we had with us to pass the time.
Back at the social security office, we checked the number sign again. As in offices everywhere of this nature, there were multiple desks--at least six--and as in offices everywhere, not all of them were working. I saw three in operation, and we calculated that the numbers were moving along at the rate of about 30 per hour.
More sudoku. More newspaper reading. More watching the people as they came to the intake desk to get a number. And then we noticed that no more numbers were being given out. It was only 10:30, but the "appointments" for the day were filled. The lady at the reception desk simply said that there were no more numbers: "Mañana. Come back tomorrow." This was small comfort for the multitude of people--Spanish, English, a few German--who were coming in to an office that is open from 8:30 to 1:30 and who had expected to be served that day. It's not an unusual state of affairs in Spain, and most Spaniards took it philosophically. Some English were a bit more panicked. One woman explained that she had been there before and never seen it so busy, but now she was going to England on holiday at the end of the week, and needed the European card that extended her healthcare rights out of Spain and throughout the EU. Some new EU regulation had revised procedures and required the issuing of new cards.
We went out for another coffee and a tostada, this time at a cafetería in the shade. Thus fortified, we returned for our final wait. At 11:30 we passed the 100 mark and began to inch our way toward the front of the room where the consultation desks were staged. For the first time, I saw that the room was much larger than I had noticed before, and there were many more seats toward the front. But they were still all filled. Finally, number 105 was called for desk number 6.
We explained to the young woman at the desk that we had moved our residence from Andalucía, that I had to exchange my previous health card for one valid here, that we had completed empadronamiento, and that we had been sent here by the Almoradí centro de salud. My heart sank as I heard her explain that, since I am not a European citizen, I qualify for the health card only through my husband, who is a European, and could she please see our marriage certificate. We had gone through that process before, when I originally got the card in Roquetas. It involved finding the original of our Ohio marriage certificate, going to Denmark, establishing the fact that we had indeed been legal residents there long ago, and getting an official translation (to the tune of 300€) into Spanish of the marriage certificate and the Danish residence papers.
Presumably we have that paper in our files somewhere, but it had not occurred to us to take it with us this morning, because I did have my Spain residence card and the prior health card, which I could only have gotten after showing those marriage papers. Too much logic! But in time, we convinced the young woman that she didn't need to see those papers once again. At noon time we left the office, a signed and stamped letter authorizing me to receive health benefits in hand.
Wednesday, we took that valuable piece of paper back to the centro de salud in Almoradí, where it took a relatively short time (a half hour, but that's another story) to get my health card.
We had intended to have a day out and play tourist in Orihuela after getting the paper, but by early afternoon, we had energy only to find our way to the tourist office, pick up a map and brochures, and retire to a cafetería for a bit of lunch and leafing through the literature. Seeing more of Orihuela than the 50 meters around the social security office will have to wait for another day.
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