Spanish Efficiency

Since I've shared my frustration about going through trámites over the past few weeks, I thought I should let you know that some things go right, and fairly quickly.

Two weeks ago, we discovered a water leak in our underbuild, also known as the half-cellar underneath the house. Careful investigation revealed that it probably came from a leak in water pipes going underneath the floor tiling in the main floor bathroom. This sent panic into my heart, as we had already met another couple in this development who had a similar problem with their main floor bathroom. The repairman that their insurance company sent in managed to dig up and destroy every single one of the floor tiles in the bathroom before finding that the problem was at the very entrance to the room. After some time, they got their leak fixed and the floor tiles replaced--albeit not with the same type of tiles that had been installed when the house was built eight years ago--but the water had not been connected some months later. I really didn't want my entire bathroom floor dug up, and I certainly didn't want a non-functioning bathroom for months on end.

We contacted our insurance company, and last week a young repairman came to determine the cause of our problem. He announced immediately that it was probably a leak in the pipes underneath the floor at the door to the bathroom. He drilled and made a horrible racket, but he found the leak and repaired it, and only destroyed two tiles in the process. This week, another repairman showed up to replace the tiles. We had already scouted out an acceptable near-match for the sea green mist tiles on the floor, but he had found a better one. He also drilled and made a horrible racket, but when he was done, the two tiles were in place and you might not notice, as you walk into the bathroom, that they are slightly different from the rest of the floor.

There's something very nice about how the insurance system works in Spain. Something goes wrong. You call the insurance company. They send someone to fix it. You don't have to get estimates from three different service providers; you don't have to pay the repairman; you don't have to subtract the deductible. Since the repairmen are hired by the insurance company, you don't have to fight about the insurance at all, and chances are, the repair person knows the situation as well as or better than you do. Our guy diagnosed the problem as soon as he walked in the door--he had already fixed two other similar leaks in our development (not the one at our friends' house--they had a different insurance company).

All we had to do was to be home to let the workmen in, and, after the job was completed, verify by phone that we were satisfied.