A friend sent this link to a short YouTube video about Spanish bureaucracy. It is hilarious and shows a situation that is only slightly exaggerated. My sole quibble with the film is that I have never seen a public functionary (or any other office worker, for that matter) enjoy a cup of coffee from a thermos at his desk. No, I wrote back, they would not drink coffee at the desk; they would leave the desk, disappear to the corner café, drink their coffee and perhaps enjoy a tostada, and then return to their office 30 minutes or so later.
And we proved it this week. It was time once again for Johannes to go to the local health clinic, the centro de salud, to get a renewal of a prescription. He dropped in at about 10:00 on Tuesday morning but came home later without the prescription. He had not gotten beyond the front door, he said, because the receptionist wasn't there--she was out on a coffee break. No sign saying she would be back in fifteen minutes, or 30. Nothing. But the other people waiting in the room reported she had gone out for desayuno, the light breakfast that many Spaniards customarily eat out, because they usually leave their house in the morning having had only coffee and/or juice).
Wednesday morning he tried again, a little later. Not enough later. She was still gone, or gone again. Again he came back with no prescription. I reminded him that the centro de salud opens at 8:30 or maybe 9:00, and it might be better if he got there earlier, rather than later.
Bingo. Thursday morning he was off at 8:30 and home again by 9:15. He had managed to catch the receptionist before she disappeared for coffee, and this time he had been lucky enough to get the prescription, not just for one month, but for the next three. So that little aggravation of planning a trip to the doctor's around someone else's breakfast can be postponed for another three months. Hopefully we will remember then that the time to go is 8:30.
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